Rainmaker Software understands that a system is only as good as your ability to use it. That is why we back up our Industry Leading software with the best support team in the country.
When you need help, you can talk to a real person on our tech line (800) 280-9987. Unlike other companies that make you wait on hold, transfer you to voice mail or worse…transfer you to a foreign country, our support team answers the phone right here in our corporate office in Davenport, Iowa.
70% of all questions are answered on the first call. The next 20% are resolved within four hours. We even offer emergency service on evenings and weekends.
Our people spend time on-site with clients so they understand that problems with computers can cause problems with your staff or customers. They are in the habit of solving problems immediately because they have been on-site facing those problems themselves and know how important it is to keep your business running smoothly.
In addition to live person support, we offer on-line training, video training, user groups, in-house and on-site training.